LocalLive Support

The app says it can't find my location. What do I check?

First, make sure LocalLive has location permission: open Settings → Privacy & Security → Location Services, find LocalLive, and set it to "While Using the App." If it's already set, toggle Location Services off and back on, or restart the app. Indoors or in a spotty-signal area, iOS can take a moment to get a fix — pulling to refresh usually sorts it out.

If you'd rather not share location at all, that's fine — you can search by typing in a city or place name instead.

Why don't I see a show I know is happening?

LocalLive pulls from two sources: the Ticketmaster Discovery API and a weekly AI show finder that reads local venue websites. For Ticketmaster events, if the show isn't there, the venue might not be listed with Ticketmaster. For LOCAL shows (marked with a "LOCAL" badge), the AI scraper can occasionally miss listings or get details wrong if a venue hasn't updated its calendar — always confirm with the venue before buying tickets or showing up.

Smaller venues that sell tickets at the door or through their own site might not appear at all. Try widening your search radius or date range, or check a venue's website directly.

Events near me look sparse. Is something broken?

Probably not — coverage simply varies by area. LocalLive's LOCAL shows (from the AI scraper) cover Northeast Ohio — Cleveland, Akron, Kent, Canton, and the Portage Lakes area — with dozens of local venues. Outside those areas, you'll see only Ticketmaster-listed events, which vary by region. Try widening your search radius or date range. If you're in a covered area and seeing nothing at all, that does sound like a bug — please email me.

How do refunds work?

If you mean a refund for the app itself: purchases go through Apple, so refunds do too. Go to reportaproblem.apple.com, sign in with your Apple ID, and request a refund there — as the developer, I can't issue App Store refunds myself.

If you mean a refund for event tickets: tickets are purchased through Ticketmaster, not through LocalLive, so refunds are handled by Ticketmaster or the event organizer under their policies.

Does LocalLive track my location in the background?

No. Location is only used while the app is open, to search for events near you. See the privacy policy for the full details of what leaves your device.

I'm a venue owner. How do I claim or correct my listing?

Venue owners in the Northeast Ohio area can email [email protected] to claim their listing and optionally grant access for better data (upcoming events, corrected details, etc.). I have a toolkit available to help with setup. Just mention your venue name and location.

How do I contact you?

Email [email protected] with your device model, iOS version, and what happened. I usually reply within a couple of days.